PRIVACY POLICY
SHINE GOLD & DIAMONDS, SHINE JEWELLERS its subsidiaries and affiliates wants you to know that your privacy is important to us. Our customers are at the heart of everything we do and we strive to ensure your experience with Shine is one that you will want to repeat and share with your friends. Part of our commitment to you is to respect and protect the privacy of the personal information you provide to us. The information below is designed to inform you of what information we collect. Why we collect such information
How we use the information we collect and the choices we offer including how to access and update information.
Any reference to our “Site” mobile applications and other software, and any reference to our “Services” include our Site, customer service phone line and other shopping or product services offered by SHINE.
This Privacy Policy is incorporated into our Terms of Service. If you have questions or concerns regarding this Privacy Policy please email us at privacy@shine.qa
Shine will occasionally update this Privacy Policy. When a revision is made we will revise the "last updated" date on this page. By using our Services, or sharing your information with us, you are consenting to and accepting this Privacy Policy, including any changes or updates. We may make additional features, functionality, offers, activities, or events available to you subject to additional or different privacy rules that we disclose in connection with those opportunities.
In this policy, “personal information” means any information relating to an identified or identifiable individual.
COLLECTION OF INFORMATION
Information You Provide. At various times, you may decide to provide us with your personal information. You should know that we receive and may store all personal information (whether written or oral) that you provide to us. This includes personal information provided to us through any means, including, without limitation, through our Site, via e-mail, over the telephone, and through a social media service (for example Facebook, Twitter). You can choose not to provide certain information, but then you might not be able to purchase products or take advantage of many of our promotions, features or Services. In addition, we may collect information about your purchases, billing address, shipping address, gender, occupation, birthday, marital status, anniversary, interests, and credit card information.
You may choose to provide us names or other contact information for a friend to take advantage of a referral, fiancé, or other program or to send them product information or gifts. Subject to restrictions imposed under applicable laws and unless otherwise specified when you provide us the information, the information we collect about you and your friend may be stored and used in the ways described in this Privacy Policy.
Information We Collect Through Cookies and Other Technologies. A cookie is a small file that resides on your computer, mobile phone, or other device, and allows us or our business partners to recognize your device when you return to our Service and record information about your usage of our Services.
We use cookies for five general purposes as follows:
- Essential Operational: Cookies are necessary to allow us to operate our Services. For example, they are required to help you access secure areas (such as your account pages) and to use features like our shopping basket.
- Performance and Functionality: Cookies help us enhance the performance and functionality of our Services. For example, cookies help us identify you or your device when you come back to our Service so that you do not have to login to see your shopping basket.
- Analytics and Customization: We use analytics and customization cookies, including third party cookies, to gather information on how our Services are being used by our visitors and to measure how popular our marketing campaigns are. We use the data we get to help customize our Services for you and make the content you see as relevant as possible. We also use the date we collect to help identify and prevent fraud, and to track visits from our affiliates or partners.
- Targeting/advertising: Cookies help us to regulate the advertisements you receive, provide you with tailored offers, and measure their effectiveness.
- Tracking Images: We may use tracking images (such as GIFs), which are small image files that we embed into our e-mail newsletters, to learn whether you opened or forwarded the newsletter or clicked on any of the content. This information tells us about our newsletters’ effectiveness and helps us ensure that we’re delivering information that you find interesting.
USE OF YOUR PERSONAL INFORMATION
We may use the information we collect about you (unless otherwise restricted by law) to:
- Facilitate your purchases and provide the services you request,
- Confirm and track your order,
- Respond to your comments, inquiries and requests,
- Compare and review your information for errors, omissions and accuracy,
- Prevent and detect fraud or abuse,
- Provide and improve our services and product offerings, and develop new ones,
- Improve marketing and promotional efforts, and overall customer experience,
- Identify your product and service preferences,
- Offer you personalized content, including by providing customized content and advertising,
- Understand our customer demographics, preferences, interests, and behavior,
- Administer and fulfill our contests and other promotions,
- Process or respond to your application for current or future career opportunities,
- Contact you regarding products and services (of SHINE or our partners) that we believe may be of interest to you
- Comply with applicable legal requirements and SHINE policies and procedures, and
- Other uses with your consent.
We may combine the information you provide to us over time and we may combine such information with information that is publicly available, collected through cookies and other technologies, and information that we receive from our partners, affiliates and other third parties.
INFORMATION THAT WE MAY SHARE WITH OTHERS
We may share your information, including personal information, as follows:
SHINE entities: We may share your personal information with our affiliated entities when it is reasonably necessary or desirable for us to disclose your personal information for the purposes described above.
Service Providers: We may use third-party service providers to perform certain services on our behalf, including: shipping, payment processing, data storage/management, webhosting, fulfillment, assembly, marketing, mailing, and emailing.
Sharing with Other Companies (for their marketing or analytics purposes): We may share your information with other companies or organizations which are not part of SHINE These companies and organizations may use the information we share to provide, or help other companies provide, offers to you, to market products, services or opportunities to you, and to perform data analytics regarding your use of our Services.
Compliance with Law and Fraud Protection: We may disclose your information: (a) when we believe in good faith that it is necessary to comply with any applicable law, regulation, legal process, or governmental request, such as lawful requests by public authorities, including to meet national security or law enforcement requirements; (b) in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person; (c) to other companies and organizations for fraud protection and risk reduction; and (d) to enforce any agreement we have with you.
Business Transfer: Your information may be disclosed as part of any merger, sale of company assets or acquisition, as well as in the event of an insolvency, bankruptcy or receivership, in which case information would be transferred as one of the business assets of the Company.
Aggregate Information: We may, and we may authorize third parties to, create aggregate records from personal information by excluding information that makes the information identifiable. We may use and disclose, and authorize third parties to use and disclose, aggregate non-personal information at our discretion.
LINKS
Our Site may provide links to third-party websites which are outside our control and not covered by this Privacy Policy. We encourage you to review the privacy policies posted on these (and all) websites.
SECURITY
We utilize a combination of physical and electronic security technologies, procedures, and organizational measures to help protect your personal information from unauthorized access, use or disclosure. While we strive to safeguard your personal information, we cannot guarantee or warrant the security of any information you disclose or transmit to us.
ACCESSING AND UPDATING YOUR INFORMATION
If you have created a SHINE account you can review and change certain personal information relating to your SHINE account at any time by logging on to your account. Otherwise, to learn more, please contact us as set forth below.
HOW TO CONTACT US
We are a data controller for personal information we collect subject to this Privacy Policy. If you have any questions or wish to email register a complaint in relation to this Privacy Policy or the manner in which your personal information is used by us, please contact our Compliance Officer by any of the following means:
By Telephone: (00974) 66990661, 40381952
By Email: privacy@shine.qa
By Post: SHINE GOLD & DIAMONDS.
Legal Department.
1st Floor SOUK AL FARAJ.
DOHA-QATAR 30450