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RETURN POLICIES

From STATE OF QATAR and BAHRAIN items can be returned by contact us directly to visit our stores. Items must be in original condition and cannot be engraved. Please note the customer must pay for return postage.

Returns do not applicable in the following items:

  • Over ten days International returns.
  • Non-QR currencies.
  • Item(s) shipped over 30 days ago.
  • Individual purchases over QR 500.
  • Exchanges, repairs, or resizing.
  • Items that became damaged or defective after delivery.
  • Personalized/engraved jewelry and special orders (sizing not included)

*Shipping charges are non-refundable* *INTERNATIONAL shipping policy: shipping charges will not be paid by company. *Company Won't Responsible for TAX custom and Excise duty VAT charges. *Minimum '10' day’s duration will take to make if the item not available. *minimum 14 days will take for customized jewelry *Company not responsible 0.100 to 0.600 milligram for Resizing or Alternatives Weight Loss. *Customer required show payment card or national ID at the point of collection.

For assistance with these items (e.g. items over QR 500, exchanges, repairs, resizes, or to report as damaged or defective) please contact our Diamond and Jewelry Consultant +974-66990661, support@shine.qa


Cancel or Change an Order

If you would like to change or cancel an order please call a shine Jewelry Consultant at +974-66990661, 40381952. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.


NON-REFUNDABLE ITEMS

Engraved jewelry items other than rings may not be returned. Special orders, final sale and Returns sent by Cash on Delivery are not eligible for return. Improperly Returns without a RETURN COD and with missing receipt paperwork or product will not be processed.


INTERNATIONAL RETURNS

Additional shipping charges the customer must pay for return postage. SHINE reserves the right to charge your credit card for any fees we incur at time of package receipt. To avoid additional charges, we recommend sending your return via our preferred Parcel Pro insured FedEx carrier.


HOW TO PREPARE A RETURN OR EXCHANGE

To return a diamond or jewelry item to SHINE, follow the below process:
1. For all returns mail us with all Order details to return@shine.qa and you will be given a Return Authorization Code. For all returns, write this code on the outside of the box you are returning. INTERNATIONAL RETURNS Additional shipping charges the customer must pay for return postage. INTERNATIONAL shipping policy: shipping charges will not be paid by company.
2. Package Your Return. We recommend you use the original shipping box, including all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you will be liable for the US$250 (or equivalent amount in other currencies) replacement cost. For security reasons, do not write SHINE, GOLD or DIAMOND, anywhere on the outside of the box. Insure Your Package. We recommend that you securely package your items in original packing materials, fully insured. We are not responsible for lost or stolen articles.


REFUNDS

All type of refund will take 2 weeks for credit back to your account.


SHIPPING CHARGES

Shipping charges, including Special Handling and any other related costs, are non-refundable. Please do not ship returns C.O.D. If you receive any portion of your order damaged, please contact us prior to returning the items. SHINE will not reimburse you for unauthorized shipping expenses incurred. Please retain all shipping materials for FedEx pick up and/or inspection.

If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses our discretion. We will not reimburse you for overnight, express or other special services used at your discretion.


RETURN IS RECEIVED BY SHINE

Once your return is received into our system, you will receive a confirmation email. System processing occurs Monday through Friday. Please allow our team one business day, up to 24 hours, once the carrier arrives to receive product into our system. Failure to obtain a Return Authorization code, or include Diamond Grading Report(s) can delay receiving your return.

Once entered into our system, your return must be inspected by our Quality Assurance team. Please allow 2-4 business days for this process. If there are any questions regarding your return, we will contact you. Once inspection is complete, your return will be fully processed. For refunds, please allow an additional 2-14 days.

If you have any questions about your return, please contact our Diamond and Jewelry Consultant +974-66990661,support@shine.qa

Credit card purchases will be refunded against the credit card or account used on the original purchase. Please allow up to 2 weeks from the date that SHINE has received your return for your account to be credited. You may wish to contact your credit card company on posting guidelines as they can vary. If you made a purchase of US$1000 or greater using a bank wire, and are an International customer, your refund will take approximately 3 weeks from the date of the return's receipt. For bank wire purchases under US$1000, please allow 3-4 weeks. Bank wire refunds are posted against the original account they originated from.


PRODUCT AVAILABILITY AND PRICING

If you're interested in a piece of jewelry that is currently on back order, call us and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive, an item may go out of stock before we are able to post a notification on the Site. If this happens, we will contact you directly to discuss possible options.

Data, including prices, may be inaccurately displayed on our Site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices. If a product's listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our Diamond and Jewelry Consultants at +974-66990661, support@shine.qa

We do not negotiate prices on our products and all our prices are final.