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TERMS AND CONDITIONS OF USE

Most jewelry items arrive in a FREE box or pouch. Select exclusive collections offer distinctive packaging and are featured on the individual product pages. All packaging reflects the same distinctive styling and quality as the jewelry that you have selected.

SHINE Gold & Diamonds www.shine.qa Online Store makes no representation that materials in the site, including merchandise offered for sale on the site and their trademarks, patents, and licensing arrangements, are appropriate or available for use in locations other than the State of QATAR and BAHRAIN. Those who choose to access this site from locations outside of the State of QATAR and BAHRAIN do so on their own initiative and are solely responsible for compliance with any and all applicable local laws. With respect to shipments of merchandise to consumers, wherever they may reside, title to the merchandise shall pass to the buyer upon delivery of the merchandise to the common carrier.

Material from www.shine.qa Online Store may not be copied, downloaded, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Modification of the materials or use of the materials for any purpose other than your own personal, non-commercial, home use is a violation of the copyrights and other property rights held by SHINE Gold & Diamonds www.shine.qa or affiliates. The use of any such material on any other Web site or networked computer environment is prohibited.

The trademarks, logos and service marks (collectively the "Trademarks") which you see on this site are registered and unregistered trademarks of SHINE Gold & Diamonds www.shine.qa its affiliates and others. Nothing in this site grants to you any license or right to use any Trademark displayed on this site without the prior written permission of the owner of the Trademark. Your use or misuse of any Trademark displayed on this site, or of any other content on this site, is strictly prohibited.

When ordering merchandise from our Products as a gift for a loved one, we invite you to add a personal message for inclusion with the gift. However, in order to protect the Trademarks, SHINE Gold & Diamonds www.shine.qa reserves the right and sole discretion to omit, edit and/or modify any and all content it deems inappropriate. Further, although SHINE Gold & Diamonds www.shine.qa strives for perfection in rendering this service, it is not responsible for any liability, damage or expense resulting from any errors, modifications or omissions made in transcribing the personal message or delivering the gift card.

SHINE Gold & Diamonds www.shine.qa welcomes your comments regarding our merchandise and services, including our Internet site. However, any personal gift messages, notes, comments, billboard postings, ideas, suggestions, or other material that you submit SHINE Gold & Diamonds www.shine.qa automatically becomes the property of SHINE Gold & Diamonds www.shine.qa and affiliates, and they shall be entitled to use such property (in its original form or any modified or altered form) for any use or purpose that SHINE Gold & Diamonds www.shine.qa or affiliates desire, including use in any promotion, advertising or media whether now known or hereafter devised. When you submit material to the www.shine.qa Online Store site, you agree that SHINE Gold & Diamonds www.shine.qa and affiliates have the right to use and publish the material for any purpose as outlined above, without any compensation or attribution to you. As a result, we ask that you do not send us any original creative materials such as product ideas or original artwork.

You agree to indemnify SHINE Gold & Diamonds www.shine.qa and affiliates and their respective officers, directors, employees, agents, distributors, vendors and other representatives from and against any and all third party claims, demands, liabilities, costs or expenses (including reasonable attorneys’ fees) resulting from your breach of any of the Terms of Use.

Diamond carat weights (CT.) represent the approximate total weight (T.W.) of all diamonds in each setting unless noted. Diamond solitaire weights may vary between .01 and .05 carat. Diamond total weights may vary between .01 and .08 carat.

If a pricing error were to occur there was no attempt to unlawfully harm any customer. If an error is made we will try to correct it as quickly as possible. According to common law advertising when an order is requested online it is not a binding agreement according to the court system.

It is never our intent to advertise with incorrect pricing. Unfortunately mistakes can and do happen. Until an order is shipped a contract has not been entered into. If a pricing error occurred SHINE Gold & Diamonds www.shine.qa did not correct the error prior to the order shipping then the SHINE Gold & Diamonds www.shine.qa would honor any pricing error.

Data about the activity of visitors to this site is automatically provided to SHINE Gold & Diamonds www.shine.qa when you sign on. It is used by us for internal review in aggregate and non-personally-identifiable form. E-mail addresses and other personally identifying data about you is known to SHINE Gold & Diamonds www.shine.qa only when voluntarily submitted or posted to us.

In addition, we sometimes use E-mail addresses and other personally identifying information to contact visitors who communicate with SHINE Gold & Diamonds www.shine.qa we also use the shipping addresses of our customers to send them our catalogs which we feel will be of interest to them. If at any point you no longer wish to receive communications from SHINE Gold & Diamonds www.shine.qa please forward such request to us at: support@shine.qa

TERMS AND CONDITIONS OF USE: USER-GENERATED CONTENT

Please read carefully. By using this site you signify your acceptance of these Terms and Conditions of Use and of any and all modifications. alterations and updates that SHINE Gold & Diamonds www.shine.qa hereafter elects to make to these terms and conditions (herein referred to collectively as the "Terms of Use"). If you do not agree with any of the Terms of Use, do not use this site.

FROUD PREVENTION

Customer Account will be locked if any fraud or risk oriented moves or Deference will be appear in the “Registration, Payment Billing and Delivery Address”

Request to Unlock Account

To ensure your security, access to shopper account xxxxxxx has been temporarily disabled until our Verification Office has received the necessary documentation to confirm recent account activity. This precautionary step is taken as a security measure to defend you, our valued customer, from online predators and identity theft. Upon receipt of the requested documentation, we will re-evaluate the status of your account. Notifications, including confirmation that your access has been restored, will be sent to the email address on file. Please Note: Customer Support cannot bypass this verification request. Phone inquiries will be directed to provide the requested documentation through this process.

To complete this verification request, please take a few moments to provide the payment method account holder's identification. Acceptable forms of identification are government issued photo documents, such as a driver's license or passport. This process is not intended to implicate involvement in unauthorized purchase activity. Providing the requested documentation ensures the integrity of your payment method is preserved through substantial validation.

Unlock Account

With Shine, customer security is absolutely vital. So we ask you to confirm your identity, not just when you first apply to become a Shine customer, but sometimes after you've been with us for a while. Just to let you know, the verification process can take a day to complete. To verify your identity,

Required identification documentation

Identification must be current and include both full name and photo

Have you used multiple payment methods? You can speed up the process by providing the requested documentation for other payment methods used in your account.

The following identification documents may also be requested

Statement should show the original purchase and subsequent refund, if applicable.

Front and back images of the card.

For your privacy, you may mark out all but the last four digits of your account number as well as any transactions with other companies. To preserve the integrity of your payment information, please mark out the three/four digit security code and all but the last four digits of the card number. The name line and last four digits of the card number must be visible.

Provide Identification Email: verifypayment@shine.qa

Documentation must be submitted with your name, customer Registration number and Order number. As an email attachment to verifypayment@shine.qa
Or Simply upload your required documents

WITH THIS METHOD, YOU CAN UNLOCK YOUR ACCOUNT AND DISPATCH YOUR SHIPMENT WITHIN 24 HOURS OF RECEIPT OF YOUR INFORMATION.

GENERAL USER-GENERATED CONTENT

By posting, distributing, sending, displaying or otherwise submitting any comment, message (including, without limitation, by email or text message), feedback, review, question, idea, suggestion, data, information, text, music, sound, photos, graphics or other content to or through the Site (the “User-Generated Content”), you:

User-Generated Content you submit to or through the Site is deemed non-confidential and non-proprietary information, and SHINE Gold & Diamonds is under no obligation to treat such User-Generated Content as your confidential or proprietary information. Without limiting the foregoing, SHINE Gold & Diamonds reserves the right to use the User-Generated Content as it deems appropriate, including, without limitation, deleting, editing, modifying, rejecting, or refusing to post it. If, nonetheless, it is determined that you retain moral rights (including rights of attribution or integrity) in the User-Generated Content, by submitting User Generate Content, you agree that

USE OF CHAT ROOMS, BULLETIN BOARDS AND OTHER INTERACTIVE AREAS

The Site may contain forums, such as blogs, bulletin boards or other interactive areas, in which you or third parties may post content, messages, materials or other User-Generated Content on the Site (the "Interactive Areas"). To the extent SHINE Gold & Diamonds www.shine.qa provides such Interactive Areas, you are solely responsible for your use of such Interactive Areas and use them at your own risk. By way of example, and not as a limitation, you agree that when using any of the Interactive Areas, you will not post, upload, transmit, distribute, store, create or otherwise publish any of the following:

SHINE Gold & Diamonds www.shine.qa takes no responsibility and assumes no liability for any User-Generated Content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor SHINE Gold & Diamonds www.shine.qa liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter. As a provider of the Interactive Areas SHINE Gold & Diamonds www.shine.qa is not liable for any statements, representations or User-Generated Content provided by its users on the Site. SHINE Gold & Diamonds www.shine.qa has no obligation to screen, edit or monitor any of the User-Generated Content posted to or distributed through the Site (including any Interactive Area) or to respond to any comment posted on the Site, SHINE Gold & Diamonds www.shine.qa reserves the right, and has sole discretion, to remove without notice any User-Generated Content posted or stored on the Site.

VIOLATIONS AND INDEMNITY

Any use of the Site, including the Interactive Areas, in violation of these Terms and Conditions may result in termination or suspension of your permission to use the Site. Further, by submitting User-Generated Content, you agree to indemnify SHINE Gold & Diamonds and its affiliates and their respective officers, directors, employees, agents, vendors, distributors and other representatives from and against any and all third party claims, demands, liabilities, losses, costs and expenses (including reasonable attorneys' fees) resulting from your breach of any representation, warranty, covenant or provisions contained in these Terms and Conditions.